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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Myhermes with tracking and drop-off with signature. Additionally we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.

Returns and Exchanges

Return Authorization

Please contact Smarty Puzzle first vie e-mail, so we may verify your return, prior to sending back any merchandise. Please have your order number available.

Details regarding your return:

 All products (in new, unopened, resellable condition) offered by Smarty Puzzle. can be returned for a full refund within 14 days of the day of purchase.

Return Shipping Costs: 

Smarty Puzzle is not responsible for the return shipping costs of returned items. We will assume the return shipping costs for damaged items or items sent in error.

Exchanges

Smarty Puzzle accepts exchanges as a combination of a return of your original order and then placing of a new order. Your new order can ship whether or not we receive the returned goods and your card will be charged for the new order. You will be credited for the cost of the returned goods once they are received by us. 

Original Shipping Costs

Once we receive your return, you will receive a credit for the amount of the returned merchandise, less the original cost of the shipment to you.

Return Transit Damages:

Smarty Puzzle will not accept items for return if they have been damaged during the return transit. When returning your item, please arrange for any necessary parcel insurance to cover the costs of the items in the event that they are lost or damaged by the chosen carrier.

Credits

Any credits due will be applied upon receipt of the returned goods.